Frequently Asked Questions
Everything you need to know about shopping with Nuby US
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are Nuby products BPA-free?
Yes, the safety of your family is our top priority. All Nuby products are 100% BPA-free and meet or exceed all relevant government safety regulations and standards.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, the Nuby US online store only ships to addresses within the United States. For international inquiries, please visit our global site to find a retailer in your region.